American Fork Water Damage Pros is a water damage and mold restoration service for American Fork, Utah and the towns around it. Our address is 831 E 340 S, American Fork, UT 84003, and our dispatch line, (385) 988-9410, is answered 24 hours a day, every day. This page explains how a call works, what we do and do not handle and how to judge any restoration company you are considering.
What we do
We respond to water in homes and small buildings. That covers emergency water removal, water mitigation, cleanup, flood damage restoration, repair and mold remediation. Crews are licensed and insured, and the scope and price are explained before work starts.
What we do not do
We do not handle fire and smoke damage. We do not waterproof foundations, repair roofs or replace plumbing, though we will tell you when your problem needs one of those trades. We do not decide insurance coverage, and we never promise that a claim will be approved.
How a call works
You call
Dispatch asks where the water came from, which rooms are wet and how long it has been there.
We explain
You hear what a crew would do and what factors will set the price. We offer same-day response when available and do not promise exact arrival times.
A crew inspects
Moisture meters and thermal imaging show where the water went. The scope and price are explained before work starts.
Work and documentation
Extraction, drying, cleanup and repair follow, with photos and readings you can give your insurer.
Standards we work to
ANSI/IICRC S500 is the published standard for water damage restoration, and ANSI/IICRC S520 is the standard for mold remediation, now in its fourth edition from 2024. We name them because they are the benchmarks the trade uses, and you can ask any company whether its crews follow them. We do not claim a certification beyond what we can state plainly.
How to judge any restoration company
Questions worth asking before you hire
- Is the company licensed and insured, and can it say so in writing?
- Will it explain the scope and price before work starts?
- Does it document the loss with photos and moisture readings?
- Does it tell you what it will not handle?
- Does it avoid promising insurance approval or exact arrival times?
Why dispatch asks so many questions
The first call sets the plan. Whether the water is clean supply water, gray water from a washing machine or sewage decides what protective gear the crew brings and which materials must be thrown out instead of dried. The ANSI/IICRC S500 standard describes three categories of water for exactly this reason, and the EPA describes Category 3 as heavily contaminated water that can carry pathogens or toxins.
How long the water has sat matters just as much. The EPA recommends drying water-damaged areas and items within 24 to 48 hours to prevent mold growth, and it advises discarding anything that stayed wet longer and cannot be dried. A good dispatcher asks about timing early because it changes what can be saved.
How we handle documentation and insurance
Photos, moisture readings and a written scope are part of the job. The Utah Insurance Department tells policyholders to call their insurer as soon as possible, take temporary steps to prevent further damage, keep receipts and hold off on permanent repairs until the insurer has inspected the property. We follow that order of work and give you the records.
We do not decide what a policy covers and we do not speak for your insurer. If a dispute comes up, the department runs an online complaint process, and its page notes that it cannot settle disputes the way a court does.
Why mold is our second service
Water damage is the core of the business, and mold remediation follows from it. Mold needs moisture, so the first question is always where the water came from. The EPA puts it simply: the key to mold control is moisture control. We handle the building side of mold. Health questions belong with a physician.
What a written scope should include
A scope names the rooms, the materials to be removed, the drying equipment and the rebuild work, in plain words. It separates emergency work from repair so you can compare pieces instead of a single total. If a company will not put its scope in writing, treat that as a reason to keep looking.
Ask what happens if the crew finds more damage once a wall is open. The honest answer is that the scope changes, and the crew should stop, show you what was found and explain the new price before continuing.
Where we work
We are based in American Fork and dispatch to Pleasant Grove, Lehi, Lindon and Alpine. The service area page has a map and the ZIP codes for each town.
Calls to our line may be recorded for quality and training purposes.